There is strictly no refund or return of product once item purchased is delivered and accepted.
In any cases of refunds or returns are at the sole discretion of Mei Jaya eStore Sdn Bhd, based on the consumer code of rights.
For cancellations, it can be made via phone, email or WhatsApp from a registered shopper and only if the order has not been shipped out by us. Please refer to our Contact Us page for ways to reach out to us.
If any refund is required, we will request for your local bank details (Malaysia only) and the refund will be transferred to you within 15 working days.
Any cancellation or amendment of the order should be done via phone by calling our hotline number: +603-6151 0702 (9am to 7pm – Monday to Friday).
In the unlikely event that you have not received the product as ordered or dissatisfied with the product, please call us on our customer service no: +603-6151 0702 (9am to 7pm – Monday to Friday).
We are dedicated to providing the finest and freshest products available towards your satisfaction.